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Shipping & Returns

Returns

We offer a 15-day return policy, meaning you have 15 days from the date of delivery to request a return.

To be eligible for a return, the item must be:

  • Unused and in the same condition as received.

  • In its original packaging, with tags intact.

  • Accompanied by the receipt or proof of purchase.

To initiate a return, please contact us at Selahorganics.in@gmail.com. If your return is approved, we will provide a return shipping label and instructions on how and where to send the package. Items sent without prior approval will not be accepted.

For any return-related queries, reach out to us at.

Damages & Issues

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue as soon as possible.

Non-Returnable Items

Certain items are not eligible for return, including:​

  • Custom or personalized products.

  • Personal care items (e.g., beauty products).

  • Sale items and gift cards.

If you have concerns about a specific item, feel free to contact us.

Exchanges

If you'd like to exchange an item, the quickest way is to return the original item first. Once your return is accepted, you can place a new order for the replacement.

Refunds

Once we receive and inspect your return, we will notify you about the status of your refund. If approved, your refund will be processed to your original payment method. Please note that banks and credit card companies may take some time to reflect the refund in your account.

For any further assistance, feel free to contact us at Selahorganics.in@gmail.com

Reach Us At

Our Address

Nongthymmai, Shillong

Meghalaya 79014

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